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a new method of interviewing?

Zoe

I love NPR.  Every now an again I get sick of the same trash on the radio and turn on my local public station for some good talk.  Usually, they have a really relevant segment and Monday was no different.  This time, they were talking about interview techniques.  Ah, a much beloved topic for me.

They spoke with interview guru John Sawatsky, who is a master question-asker, professor, and investigative journalist.  He's currently working with ESPN to help them ask better questions and thus be better interviewers.  Here are his "rules".

Don't ask yes-or-no questions, keep questions short and avoid charged words, which can distract people.

Short, but sweet.  Here's the thing though, I don't think that this advice is new.  In fact, I've harped on this more times than I care to disclose.  You just can't find great information from someone if you do all the talking, put words in their mouths and ask closed questions. 

Nonetheless, I thought that it was a really great conversation and folks can learn a lot.  Especially since he disses the likes of Barbara Walters, Mike Wallace and Larry King who I think are some of the most revered, but not the best interviewers in journalism.  But you can listen to it for yourself and decide here: The Art of the Interview, ESPN-Style.

Updated comment:  I forgot to mention that there was the implication that this was such a fantastic method of interviewing that one day soon it would permeate all aspects of our lives including the workplace, thus the relevance to recruiting ;-)

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Published Friday, August 18, 2006 10:02 AM by Zoe
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Comments

 

Carmela Kelly said:

Zoe.  Definitely not new "advice."  I studied at the U.W. where asking "open" not "closed" questions was taught, formally, in the school of journalism or business.  As sideline, questions beginning with "Why" put folk on the defense.

As to charged words? I was asked by an interviewer, recruiter to recruiter, "Now.  I want you to tell me about the MEANEST hiring authority you have ever worked with."

My thoughts were, wow, does this company have "mean" hiring authorities?  And, Just where does Recruiting sit in this organization?  

Also.  How good are you, that you would accept such behavior?  Don't you merit respect?

Last.  You do realize you represent your company don't you?  

I think the "meanest hiring authority" question, was the only one that hadn't been typed out and hi-lighted for the recruiter.  She seemed kind of excited even, swivelling her chair, "Now."  

She seemed disappointed (lack of private power over another?) and wounded by my answer, of a challenging situation I solved.  Without saying so direct, my solution earned long-term affection and appreciation.

Meanwhile, if I had won that recruiter over?   I'd of had to read from a script, deal with potentially and accepted-practice, mean hiring authorities, and sit low on the chart.   Temporarily.
August 18, 2006 7:19 PM
 

Zoe said:

Thanks for your thoughts Carmela!  I absolutely agree with your thoughts on "open" and "close" ended question.  It still floors me today to run into interviewers, either their interviewing me or we are training them, that still ask leading / charged questions.  It's an interesting phenomenon given all the interview training that is readily available...
August 21, 2006 12:21 PM
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