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how not to answer the phone

GretchenIt seems Zoe and I have been on a tear of jobseeker advice oriented posts lately.   First, don’t put your work email address on your resume.  Secondly, don’t drop the F bomb during an interview. 

Now, a little on phone etiquette.  :)

Scene:  Trisha, Napoleon Dynamite’s love interest, calls him to confirm a date to the dance:

Trisha: Hi, is Napoleon there?
Napoleon Dynamite: Yes.
Trisha: Can I talk to him?
Napoleon Dynamite: You already are.

It’s funny ‘cause it’s true.  Does it annoy you too when you call to speak with someone and instead of just saying “speaking” or “this is he,” the person on the other end thinks it’s cute to play little yes or no games?   Drives me batty. 

Well, think about how it makes a potential employer feel.  As a recruiter, I called countless candidates – most of whom were expecting my call – who greeted me like this.  You know what?  It doesn’t set up a good first … second … third impression.  If you worked for my company and a customer called your office line, would you answer this way?  I hope not, but if this is the way you answer with recruiters or interviewers, you run the risk of giving off the Napoleon vibe.  It may be the first data point they receive about your communication skills.

So remember, if you put a phone number on your resume or give it to a potential employer, make sure you answer professionally and behave in a courteous manner.  Or just let your machine answer it … :)

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Published Tuesday, September 19, 2006 5:24 PM by gretchen
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Comments

 

Adam Phillabaum said:

You've got to love caller ID.  Everytime I get a call from a number I don't recognize, I can default to the: "Hello, this is Adam."  So I can answer my friends' phone calls like a human, but a businesses phone call professionally.
September 19, 2006 7:49 PM
 

Elsebeth said:

I would counter that the caller in your scenario sets the bad example:
>>Trisha: Hi, is Napoleon there?
>>Napoleon Dynamite: Yes.
>>Trisha: Can I talk to him?  

why does Trisha not say who she is? Something like

"Hi, this is Trisha X, I would like to speak to Napoleon."

Remember, she is the one calling. I find her behavior even more offensive than Napolean's silly response.
September 20, 2006 12:19 PM
 

gretchen said:

Adam - Yeah, that's a good strategy.  How did we live before caller ID?

Elsebeth - Great point.  That's not a great way to greet someone when they answer.  But at the same time, I could see the exchange going like this ...

Trisha:  Hi, this is Trisha X, I would like to speak to Napoleon.
Napoleon:  Okay
Trisha:  May I speak with him?
Napoleon:  Yes
Trisha:  Is this Napoleon?
Napoleon: Yes

:)

September 20, 2006 9:53 PM
 

Elsebeth said:

He he, indeed.
I made the comment because it is something that drives me slightly nuts (people not stating who they are when they call), and it seems to be much more prevalent on the U.S. side of the Atlantic than in Europe (or at least the few countries I have experience with). So it really jumps out at me.
September 21, 2006 1:54 PM
 

Carmela Kelly said:

Funnier yet is I am one of those who identifies myself which my spouse thinks is so weird but I think it's straight to the point and fast.   As well, there are insecure spouses who don't appreciate unidentified female callers.  

Also funny is that "everyone" knows the language used in a recruiting department is like an army camp.     Outside we mind our manners.  
September 21, 2006 6:34 PM
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