Customer Service Representative at Fisher and Paykel Appliances

• Fantastic and supportive team
• Remote role
• Start your new career right away.
• Competitive salary + benefits

Fisher and Paykel are the world’s number one premium appliance brand. From design to manufacture, and with a significant global footprint, we’re exceptionally proud of the customers we support and we deliver excellence in everything we do.

We have a highly engaged Spare Parts team that delivers exceptional service to our customers, our internal staff, and service technicians and we want you to be part of our team!

Benefits of working at Fisher and Paykel Appliances include:

• Remote work that supports a healthy work-life balance
• Medical and life insurance cover
• The opportunity to grow and plenty of development opportunities

What you will do

Our Spare Parts team are responsible for managing and assisting with all types of service-related enquiries related to replacement spare parts for Fisher & Paykel’s whiteware. This role will liaise on behalf of our Spare Parts team with customers and includes taking inbound phone calls from customers, the wider team, and our service technicians, dealing with email-based enquiries and assisting our callers with identifying spare parts required and providing pricing and availabilities. You will proactively manage queries and organization of spare parts to ensure we are always on time, and that we delight our customers with any time-critical service requirements.

About you

You bring relevant customer service experience. You love fast-paced work and showing proactivity. You are someone reliable and consider yourself as having a good work ethic. Some technical knowledge on whiteware would be a bonus, but not essential. Key to your success are your high level of attention to detail and accuracy, excellent computer skills, your spectacular customer service regardless of who you are speaking to, and your ability to work at pace in a calm and steady manner.

People would describe you as approachable, positive, resilient, solution focused, and a mutli-tasker. Remote work means you are someone who is dedicated, disciplined, and focused. Our home working requirements is that you have your own private workspace, have fibre internet and be based in or within 1.5 hours of our Auckland, Wellington, Christchurch, and Dunedin offices.

What you’ll get in return

Apart from a competitive salary, you’ll receive access to a fantastic benefits program, excellent career prospects, the ability to work remotely, and support and ongoing training. Most importantly, we provide a strong, inclusive and supportive team environment for you to thrive in.