Director of HR Operations At Instructure

Full Time
United States
Posted 2 weeks ago

At Instructure, we believe in the power of people to grow and succeed throughout their lives. We aim to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to further their education and careers. We do this by giving smart, creative, passionate people opportunities to create awesomeness. And that’s where you come in!

The Director of HR Operations builds, matures, and drives a world-class employee experience through our HR Shared Services Center of Excellence (HR Operations). This leader will work cross-functionally, leveraging experience while driving HR strategy and service delivery to optimize business results in a fast-paced, get-stuff-done environment. This role will drive initiatives to improve processes, standardize delivery, mature people reporting, leverage e-tools that drive leader self-service, and ensure best-in-class experience while meeting defined service levels.


The ideal candidate will have prior experience creating and/or maturing an HR Shared Service center bringing best practices to achieve operational excellence. This individual must be a strong and proactive business leader with a transformational mindset and deep experience in process design, They bring a history of identifying and migrating work into a shared services environment for multidisciplinary HR services. The ideal candidate will be passionate about customer service, balancing flexibility and a structured approach.

Responsibilities Include But Are Not Limited To:

  • Create a strategy for designing the work, systems, and technologies for the HR Shared Service Function
  • Partner with the business and HR leadership to create and implement a strategic vision for HR Shared Services
  • Partner with teams to design employee-centric service processes and systems
  • Drive the transformation of colleague experience, administration, customer service, automation, and leader/staff self-service: increase self-service options and grow operational efficiencies
  • Build a best-in-class associate and leader support center with a self-service and escalated service model
  • Influence stakeholders to migrate identified HR processes and transactions into a Shared Services platform
  • Document and manage end-to-end associate lifecycle HR processes including new hire processing, onboarding, integration, and transitions
  • Implement and support HR technology platforms to support and enable the strategic HR framework
  • Maximize and leverage Workday
  • Implement and optimize HR technology systems to meet workflow requirements, creating opportunities for automation, reduction of manual processes, and simplifying processes that help drive accuracy and productivity
  • Identify opportunities to automate, document system requirements, and transition HR work to partners or to associate / manager self-service
  • Foster a customer service focus and culture throughout the organization and be viewed as a change leader
  • Develop clear service level standards that define expectations and create accountability for delivering enhanced value through HR Services
  • Optimize HRIS to meet workflow requirements creating opportunities for automation and reduction of manual processes
  • Manage and report on the performance of the function utilizing key performance indicators (KPIs).
  • Continuously improve the quality of HR data and the integrity of downstream analytics – ensuring meaningful and trustworthy business metrics
  • Partner with HR Analyst to build dashboards & reporting to enable transparency and access to information
  • Produce scorecards as defined by the business
  • Build and continuously improve a quality assurance framework to keep your fingers on the pulse of the team’s delivery
  • Cultivate deep working partnerships with stakeholders across teams
  • Partner to develop the roadmap for HRIS, ensuring the strategy is linked to business and people strategies
  • Optimize HRIS to meet workflow requirements creating opportunities for automation and reduction of manual processes

What you will need to know/have:

  • BA/BS degree or equivalent practical experience
  • Extensive knowledge and experience building and managing an internal HR Shared Services model for internal customers
  • Minimum of five years of experience resulting in a comprehensive knowledge of HR operations, programs, technology, and service delivery in a growing organization
  • Extensive knowledge and experience with customer service operating standards, processes, service level expectations, and driving high levels of customer care
  • Minimum of five years of experience in people/team management, setting expectations and goals while driving high levels of performance
  • Strong technical and system knowledge and capabilities, experience leading an HRIS team highly preferred
  • Experience with building out or managing an HR shared services delivery model
  • Experience transitioning to and delivering through an HR case management system including ownership of content/knowledge to deliver self-service needs
  • Effectively manages complex simultaneous assignments with potentially conflicting priorities and deadlines, and a proven ability to work with stakeholders to prioritize, sequence, and deliver services within an overall roadmap
  • Demonstrated experience leading technology implementation, experience with WorkDay highly preferred
  • Strong analytics, data, and systems background
  • Ability to create and foster strong cross-functional networks and provide strategic consulting
  • Highly skilled at building trust and influence, driving for results with and through people
  • Proven ability to manage and lead projects to successful completion
  • Proven ability to manage and lead through change
  • Ability to build a strong network (internal and external) of resources, partnering to accomplish shared results
  • Confident, self-starter with a desire for continuous improvement and innovation and the ability to work with minimal direction
  • Ongoing contribution to a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures or backgrounds

Get in on all of the awesome at Instructure:

  • Competitive salary, equity and 401k
  • Medical, dental, disability, and life insurance
  • HSA program, vision, voluntary life, and AD&D
  • Paid time off, 11 paid holidays, and flexible work schedules

We’ve always believed in hiring the most awesome people and treating them right. We know that the more diverse we are, the more diverse our ideas will be and when we openly welcome those ideas, our environment is better and our business is stronger.

At Instructure we participate in E-Verify and yes, in case you didn’t catch it from the above, we are an Equal Opportunity Employer.

All Instructure employees are required to successfully pass a background check upon being hired.

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