Enterprise Customer Success Manager (APAC) at Vygo

About Vygo

Vygo radically improves the way universities deliver and manage support programs for their students. Through our web and mobile apps, students can discover, join and participate in programs ranging from 1st year orientation through to counseling. Students are matched with support and participate in 1:1 or group text, video or face-to-face sessions and events.

Your work will directly have a positive impact on the lives of students and learners across the globe. We constantly have good stories coming from our students about how our platform has improved their university experience. If you care about making a difference and seeing the results, Vygo is for you.

Hear from Ben, our CEO, about what it’s like to work at Vygo and why we’re growing our team.

Our Values

We Add Massive Value- To each other, to our clients and to the world. This encompasses both our love of “going above and beyond” as well as our love of the 80/20 rule (How can I deliver 80% of the value in 20% of the time).

We Strive for CANI (Constant and Never-Ending Improvement)- Of ourselves, of our teams and of our offering to the world. No-one in the company is perfect at their job. We should always be learning, challenging ourselves and growing.

We Radically Candour – We love receiving and giving feedback about each other, our work and our offering. When doing so we care personally and challenge directly. With candour, high performers become outstanding performers.

We are High Performers We maintain an extraordinarily high-performance standard, expecting all employees to be high performers. To grow and succeed, we need employees comfortable with discomfort.

Job Description:

We are seeking an experienced Enterprise Customer Success Manager to join our fast-growing EdTech start-up. As a key member of our team, you will play a critical role in driving customer success and growth for our largest and most strategic enterprise accounts. The ideal candidate will have a strong background in customer success, account management, and experience working with large, complex customer organisations.

Responsibilities:

• Lead and manage a portfolio of large, strategic enterprise university customers.

• Develop and implement account plans to drive adoption, engagement, and retention

• Conduct regular check-ins and work closely with customers to identify areas for improvement and growth

• Conduct quarterly executive business reviews with all enterprise customers.

• Collaborate with cross-functional teams, such as product, sales, and marketing, to ensure customer success

• Analyse customer data and provide insights and recommendations to improve the customer experience

• Stay up-to-date with industry developments and share relevant insights with customers

• Lead customer engagement and drive adoption of new product offerings and services

• Communicate effectively with customers and internal stakeholders, including executives and senior leaders (internally and externally)

• Resolve customer issues and handle any escalations in a professional and timely manner

• Contribute to the development and refinement of customer success best practices and processes

Requirements:

• Bachelor’s degree in Education, Business Administration, or a related field

• 3+ years of experience in customer success or account management, with a focus on large, strategic enterprise accounts

• Strong communication, interpersonal, and leadership skills

• Proven ability to manage and prioritise multiple projects and deadlines

• Knowledge of customer success methodologies and tools

• Ability to analyse customer data and identify trends and patterns

• Experience with customer relationship management (CRM) software

• Excellent problem-solving and decision-making skills

• Passion for EdTech and a commitment to improving education through technology

This is a unique opportunity to join a dynamic and rapidly growing EdTech start-up and play a critical role in shaping the future of education. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated, customer-focused individual with a passion for driving success, we encourage you to apply for this exciting opportunity.