Remote Customer Success Specialist at Supercast
We’re on a mission to help podcasters build immense value through premium subscriptions, to connect listeners with more of what they love, and to transform the way the industry thinks about the business potential of a podcast.
We are looking for a creative problem solver to join and grow with our team! The ideal candidate has a consistent desire to figure out how things work, and thrives when supporting others!
Reporting to the Creator Success Lead, you will be responsible for managing our support inbox. You’ll be the first point of contact for users who have questions about Supercast, and you’ll be responsible for escalating issues and pushing resolutions forward by collaborating with the appropriate teams to ensure that our product works seamlessly to fulfill our customers’ needs.
These things would be a big plus, but we think you could also learn them on the job:
Being a Canadian company, we have a strong preference for CA based candidates for this role.